Warranty policy

🛡️ Oggon Warranty Programme

We Stand Behind
Every Chair We Make

Our warranty is our promise to you — that every functional component of your Oggon chair will perform exactly as it should, for years to come.

⚙️
Mechanism Covered
🪑
Hydraulic Gas Lift
🔩
Armrest & Lumbar
🌐
Pan-India Support

At Oggon Enterprises, we believe that a great chair should work flawlessly — every single day. That is why we back every product we sell with a comprehensive warranty covering all critical functional components. We genuinely care about your experience, and if anything goes wrong with the working parts of your chair, we will make it right — quickly, politely, and without unnecessary hassle.

This policy applies to products purchased directly from Oggon's authorised platforms only. Please read through the details below, and do not hesitate to reach out to our team if you have any questions at all.

Coverage Details

What Is & Isn't Covered

✅
Functional Parts — Covered
  • Seat mechanism (tilt, recline, and locking functions)
  • Hydraulic gas lift (height adjustment up/down)
  • Lumbar support adjustment system
  • Armrest height/width adjustment mechanism
  • Base stand structural integrity
  • Castor wheels (rolling function)
  • Headrest adjustment mechanism
❌
Not Covered by Warranty
  • Physical damage — cracks, fractures, or breaks to any part
  • Broken or damaged backrest (due to misuse or force)
  • Fabric, mesh, or leatherette wear, fading, or tears
  • Foam or cushion compression from normal use
  • Scratches, dents, or surface discolouration
  • Damage due to improper assembly by customer
  • Damage from misuse, overloading, or unauthorised modifications
  • Normal wear and tear over time
  • Cosmetic changes from ageing or extended use
⚠️

Important — Please Read Carefully

Our warranty covers functional and mechanical issues only — meaning something stopped working the way it should. It does not cover physical breakage caused by force, accidents, or misuse. For example:

  • If the backrest adjustment mechanism stops working — Covered ✅
  • If the backrest physically snaps or cracks — Not Covered ❌
  • If the height does not adjust — Covered ✅
  • If the fabric tears or fades — Not Covered ❌
Where You Can Buy

Authorised Purchase Platforms

Warranty is valid only on products purchased from the following official Oggon channels. We do not have any authorised resellers, dealers, or offline distributors. If you have purchased from anywhere other than the platforms below, your product is not covered under this warranty.

🛒 Oggon.in (Official Website)
📦 Amazon (Sold by Oggon)
🔵 Flipkart (Sold by Oggon)
🟠 JioMart (Sold by Oggon)
🏢 B2B / Corporate Direct Orders
🚫 Unknown Sellers / Third Parties — Not Valid

⚠️ Products purchased from unknown persons, unauthorised sellers, or any platform where Oggon is not the listed seller are not eligible for warranty. Please always verify you are purchasing from Oggon directly.

Claim Process

How to Raise a Warranty Claim

We have made this process as simple and stress-free as possible. Here is exactly what to do:

1

Check that your issue is covered

Review the "What's Covered" section above. Warranty applies only to functional and mechanical failures — not physical damage, fabric wear, or cosmetic issues.

2

Gather your order details

Keep your Order ID, purchase platform, and date of delivery handy. If possible, take a short video of the issue — this helps our team understand the problem faster.

📹 A video of the issue speeds up resolution significantly
3

Need help before submitting?

If you have any questions or are unsure whether your issue qualifies for warranty, please write to our support team first. We are more than happy to guide you personally.

✉️ support@oggon.in
4

Submit the warranty claim form below

Fill in the form on this page with all required details. Once submitted, your request will be sent directly to our warranty team at warranty@oggon.in, and we will respond within 24–48 working hours.

5

Resolution within 7–14 working days

Depending on your issue, we will either arrange a technician visit or ship a replacement spare part to you at no charge. We will keep you informed every step of the way.

🔧 Spare parts shipped free for all covered claims

Not Sure? We're Here to Help.

Before raising a claim, feel free to write to our support team first. We will personally help you understand whether your issue qualifies and what the next steps are.

✉️ support@oggon.in
Submit a Claim

Warranty Claim Form

Please fill in all required fields accurately. Our team will review your request and respond within 24–48 working hours. Do not forget to attach photos or a short video of the issue — it helps us serve you faster.

A short video showing the issue helps us resolve your claim significantly faster. Please attach one if you can.

Your request will be sent directly to warranty@oggon.in  |  We respond within 24–48 working hours

Oggon Enterprises reserves the right to make the final determination on all warranty claims based on assessment by our service team.  |  For pre-claim support, email support@oggon.in  |  Warranty claims: warranty@oggon.in
✅

Claim Submitted!

Your warranty claim has been sent to our team at warranty@oggon.in. We will review your request and get back to you within 24–48 working hours. Thank you for your patience.

Warranty policy — frequently asked questions

Quick answers related to this page.

What does the Oggon warranty cover?
The 3-year warranty covers the frame, hydraulic gas lift and mechanism of every Oggon chair, with adjustment parts covered as described in the policy on this page. Coverage applies to manufacturing defects in normal use.
Does the warranty apply if I bought on Amazon, Flipkart or JioMart?
Yes. Chairs sold by Oggon on Amazon, Flipkart, JioMart or oggon.in carry the same warranty. Keep your order confirmation or invoice as proof of purchase and submit your claim through this page or support@oggon.in.
How do I raise a warranty claim?
Share your order number, a short description and photos or a video of the issue with support@oggon.in or WhatsApp +91 81695 38264. The team responds within 24 business hours with the next steps.
What is not covered under warranty?
Normal wear of upholstery and castors, damage from misuse, unauthorised repairs or modifications, and cosmetic wear over time are outside warranty scope. The full inclusions and exclusions are listed in the policy on this page.
Will you repair or replace a faulty part?
Depending on the issue, Oggon repairs the part, ships a genuine replacement part, or arranges the resolution described in the policy. The exact remedy is confirmed by the support team after reviewing your claim.

Have a question for our team?

A real person from Oggon in Mumbai replies within 24 business hours.

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