1Information We Collect

We collect information that you voluntarily provide to us, as well as information that is automatically collected when you interact with our website. This includes:

a) Personal Information You Provide

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through our payment partners — we do not store full card details)
• Order history and purchase preferences
• Communications you send us (support queries, warranty claims, reviews, feedback)
• Account login credentials, if you create an account

b) Information Collected Automatically

• IP address and approximate location
• Browser type and device information
• Pages visited, time spent, and click behaviour on our website
• Referring website or source (how you found us)
• Cookies and similar tracking technologies (see Section 5)

c) Information from Third Parties

• If you purchase through Amazon, Flipkart, or JioMart, we may receive limited order information from these platforms to fulfil and support your order
• Information from payment gateways for transaction verification and fraud prevention

2How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including delivery, billing, and customer support
• To communicate with you regarding your order, warranty claims, or support requests
• To send order confirmations, shipping updates, and delivery notifications
• To respond to enquiries, complaints, and warranty or return requests
• To send promotional offers, newsletters, and marketing communications (only with your consent, and you may opt out at any time)
• To improve our website, products, and overall customer experience
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with applicable legal, tax, and regulatory obligations in India
• To personalise your shopping experience, including product recommendations

3Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following legal grounds:

4How We Share Your Information

We do not sell your personal information to any third party. We only share your data with trusted parties strictly for the purposes outlined below:

• Logistics & Delivery Partners — to ship and deliver your order to your address
• Payment Gateways — to securely process your payment (e.g. Razorpay, PayU, or similar RBI-authorised providers)
• Marketplace Platforms — Amazon, Flipkart, JioMart, where applicable, for orders placed through those platforms
• Technology Service Providers — website hosting (Shopify), email and SMS service providers, customer support tools, and analytics providers, who process data only on our instructions
• Legal & Regulatory Authorities — when required to comply with a legal obligation, court order, or government request under Indian law
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to confidentiality obligations

5Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember items in your shopping cart
• Understand how visitors use our website (via tools such as Google Analytics and Microsoft Clarity)
• Show you relevant offers and remarketing advertisements on other platforms
• Improve website performance and troubleshoot technical issues

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website, such as cart functionality.

6Data Storage & Security

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it, including:

• SSL (Secure Socket Layer) encryption for all data transmitted through our website
• Secure, PCI-DSS compliant payment processing through authorised gateways — we never store your full card or banking details on our servers
• Restricted internal access to personal data, limited to authorised personnel only
• Regular review of our data handling and security practices

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any vulnerabilities identified.

7Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including:

• For the duration of your relationship with us as a customer, plus a reasonable period thereafter for warranty, returns, and support purposes
• As required to comply with applicable Indian tax, accounting, and legal record-keeping obligations
• Until you request deletion of your data, subject to our legal retention obligations

Once data is no longer required, we take reasonable steps to securely delete or anonymise it.

8Your Rights Under the DPDP Act 2023

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:

To exercise any of these rights, please email us at privacy@oggon.in with your request. We will respond within a reasonable timeframe, in accordance with the DPDP Act, 2023.

9Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@oggon.in and we will take prompt steps to delete such information.

10Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, or marketplace platforms (such as Amazon, Flipkart, or JioMart). This Privacy Policy applies only to oggon.in. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11Data Breach Notification

In the unlikely event of a personal data breach that is likely to result in a risk to your rights, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act, 2023, and take immediate remedial action to contain and address the breach.

12Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the DPDP Act, 2023, the contact details of our Grievance Officer are provided below. Any complaints, abuse, or concerns regarding the processing of your personal data may be addressed to:

13Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us using the details below.