Track Your Order
Track Your Oggon Order
Enter your Order ID or AWB number below to get live updates on your delivery status — from our Mumbai warehouse right to your doorstep.
Your Order Journey — Step by Step
Order Placed
You receive an instant Order ID via email & SMS
Packed & Dispatched
Within 1–2 days, AWB number sent to you
In Transit
Track live status above using your AWB number
Delivered
Inspect box before signing. Enjoy your chair!
What Each Status Means
Order Confirmed
Your order has been placed and payment confirmed. Processing begins shortly.
Packed & Ready
Your chair has been quality-checked, packed, and is ready for pickup by courier.
Shipped
Your order has been handed to the courier. AWB number is now active for tracking.
In Transit
Your package is moving through the courier network towards your city.
Out for Delivery
Your package is with the delivery executive and arriving at your address today.
Delivered
Your order has been delivered. Please inspect the box and assemble your chair!
Delivery Failed
No one was available. The courier will reattempt delivery on the next working day.
Return to Origin (RTO)
Order is returning to us after 3 failed attempts. Contact us to arrange re-shipment.
When Will My Order Arrive?
| State / Region | Estimated Delivery | Type |
|---|---|---|
| Maharashtra, Gujarat, Goa, Daman & Diu, Dadra & Nagar Haveli | 1–3 Business Days | Expedited |
| Delhi, Haryana, Punjab, UP, Rajasthan, Uttarakhand, Chandigarh | 3–5 Business Days | Expedited |
| Andhra Pradesh, Kerala, Tamil Nadu, Karnataka, Pondicherry | 3–5 Business Days | Expedited |
| Madhya Pradesh, Chhattisgarh, Jharkhand | 3–5 Business Days | Expedited |
| West Bengal, Bihar, Odisha | 6–8 Business Days | Standard |
| North-East States (Assam, Meghalaya, Manipur, Nagaland, Mizoram, Tripura, Sikkim, Arunachal) | 6–8 Business Days | Standard |
| Himachal Pradesh, Jammu & Kashmir, Ladakh | 6–8 Business Days | Standard |
| Andaman & Nicobar Islands, Lakshadweep | 6–8 Business Days | Remote |
Common Tracking Questions
Orders are dispatched within 1–2 business days and your AWB tracking number is sent via SMS and email at that point. If it's been more than 2 business days and you haven't received it, please email support@oggon.in with your Order ID and we'll share the tracking details immediately.
Yes, this can happen when your package is moving between sorting hubs or during high-volume periods — scans don't always happen at every hub. Tracking typically resumes once it reaches your city's delivery centre. If there are no updates for more than 4 business days, contact us at support@oggon.in and we'll investigate with the courier.
Please check with neighbours, building security, or the reception desk — sometimes couriers leave packages there. If you genuinely haven't received it, contact us immediately at support@oggon.in with your Order ID. We will raise a dispute with the courier and investigate within 24–48 hours.
Unfortunately, delivery addresses cannot be changed once the order is dispatched. Please contact us at support@oggon.in immediately if you need to make a change before dispatch. For address corrections after dispatch, we recommend contacting the courier partner directly using your AWB number.
Our courier partners make up to 3 delivery attempts. You will receive a notification after a failed attempt, and the courier will retry on the next business day. You can also contact the courier directly using your AWB number to reschedule a convenient delivery slot.
Please take a clear photo or short video of the damaged packaging and product before or during unboxing. Contact us within 48 hours of delivery at support@oggon.in with your Order ID and the photos. Transit damage is fully covered — we'll arrange a free replacement or full refund with zero deductions.
We ship through Delhivery, Blue Dart, DTDC, XpressBees, and Ecom Express depending on your pincode and the fastest available option at the time of dispatch. The assigned courier name is included in your dispatch email along with the AWB tracking number.
Still Have a Question About Your Order?
Our support team responds within 24 hours. Just share your Order ID and we'll get you a complete update.