1Acceptance of Terms

By accessing, browsing, or making a purchase through oggon.in, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, along with our Privacy Policy, Refund Policy, Shipping Policy, and Warranty Policy, all of which are incorporated herein by reference.

If you are using our Website on behalf of a company or organisation (for bulk or corporate orders), you represent that you have the authority to bind that organisation to these Terms.

2Eligibility

To use our Website and place an order, you must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. By placing an order, you confirm that you meet these eligibility requirements.

3Account Registration

You may be required to create an account to place an order or access certain features of our Website. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security and confidentiality of your account login credentials
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4Products & Pricing

We make every effort to display accurate product descriptions, images, dimensions, and specifications for our ergonomic office chairs and related products. However:

• Product colours may vary slightly due to screen display settings and lighting conditions during photography
• We reserve the right to modify product specifications, designs, or materials without prior notice, provided such changes do not materially affect the core function of the product
• All prices listed on our Website are in Indian Rupees (INR) and are inclusive of applicable GST, unless stated otherwise
• Prices are subject to change without prior notice. The price applicable to your order is the price displayed at the time of order confirmation
• In the event of a pricing error due to a technical glitch or human error, we reserve the right to cancel the order and issue a full refund

5Orders & Order Acceptance

Placing an order on our Website constitutes an offer to purchase the product(s) selected. All orders are subject to acceptance and availability. We reserve the right to:

• Refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability
• Limit order quantities per customer or per address
• Request additional verification before processing an order, particularly for bulk or corporate orders

You will receive an order confirmation via email and/or SMS once your order is successfully placed. This confirmation does not guarantee product availability — final confirmation will be provided once your order is processed for shipment.

6Payments

We accept payments through the following methods, subject to change:

• Credit Cards, Debit Cards, Net Banking, UPI, and Wallets through our authorised payment gateway partners
• Cash on Delivery (COD), where available, subject to applicable COD charges and pin code serviceability
• EMI options, where offered through our payment partners

All online payments are processed through secure, RBI-authorised payment gateways. We do not store your complete card or banking details on our servers. By making a payment, you confirm that the payment information provided is accurate and that you are authorised to use the chosen payment method.

7Shipping & Delivery

We ship across India through our logistics partners. Estimated delivery timelines, shipping charges, and serviceable areas are detailed in our Shipping Policy. Please note:

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other factors beyond our control
• You are responsible for providing an accurate and complete delivery address. We are not liable for delays or non-delivery resulting from incorrect address details
• Risk of loss or damage to the product passes to you upon delivery, except in cases covered under our Warranty or Refund Policy

8Cancellations, Returns & Refunds

Cancellation, return, and refund terms are governed by our separate Cancellation Policy and Refund & Return Policy, both of which form part of these Terms. Please review those policies carefully before placing an order. In summary:

• Orders may be cancelled before dispatch as per the timelines specified in our Cancellation Policy
• Returns are accepted only for eligible products within the timeframe and conditions specified in our Refund Policy
• Refunds, where applicable, will be processed to the original payment method within the timeline specified in our Refund Policy

9Warranty

All products sold by Oggon are covered under our Warranty Policy, which is incorporated by reference into these Terms. Warranty coverage applies only to products purchased through Oggon's authorised platforms (Oggon.in, Amazon, Flipkart, JioMart, or verified B2B/corporate direct orders). Warranty does not apply to products purchased from unauthorised sellers or third parties.

10Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, product images, designs, icons, software, and the overall layout ("Content"), is the property of Oggon Enterprises or its licensors and is protected under applicable Indian copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any Content on our Website without our prior written consent. The Oggon name, logo, and brand identity are trademarks of Oggon Enterprises and may not be used without authorisation.

11User Conduct & Prohibited Use

When using our Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable Indian law
• Attempt to gain unauthorised access to our systems, servers, or data
• Transmit any viruses, malware, or harmful code through the Website
• Use automated tools (bots, scrapers) to extract data from our Website without permission
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Engage in any activity that disrupts or interferes with the functioning of our Website
• Post false, misleading, defamatory, or fraudulent reviews or content

We reserve the right to restrict or terminate access to our Website for any user found violating these provisions.

12User-Generated Content & Reviews

If you submit a product review, comment, photo, video, or other content on our Website or through third-party review platforms (such as Judge.me), you grant Oggon a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and distribute such content for marketing and promotional purposes.

You agree that any content you submit is accurate, not misleading, and does not infringe upon the rights of any third party. We reserve the right to remove any content that we deem inappropriate, false, or in violation of these Terms.

13Limitation of Liability

To the maximum extent permitted under applicable Indian law, Oggon Enterprises shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Website or products, including but not limited to loss of profits, data, or business opportunities.

Our total liability to you for any claim arising from your purchase shall not exceed the amount paid by you for the specific product giving rise to the claim. This limitation does not apply to liability arising from gross negligence, wilful misconduct, or matters that cannot be excluded under applicable Indian law.

14Indemnification

You agree to indemnify, defend, and hold harmless Oggon Enterprises, its officers, directors, employees, and partners from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of our Website, or your infringement of any third-party rights.

15Third-Party Links & Services

Our Website may contain links to third-party websites, payment gateways, or services (including Amazon, Flipkart, and JioMart) that are not owned or controlled by Oggon. We are not responsible for the content, privacy practices, or terms of any third-party websites. Your interactions with such third parties are governed by their respective terms and policies.

16Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Digital Personal Data Protection Act, 2023. Please review our Privacy Policy to understand our practices.

17Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

18Dispute Resolution

In the event of any dispute, complaint, or grievance, we encourage you to first contact our customer support team at support@oggon.in so that we may attempt to resolve the matter amicably. If a dispute cannot be resolved through direct communication, either party may pursue resolution through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Mumbai, Maharashtra, or through the appropriate consumer forum as applicable under the Consumer Protection Act, 2019.

19Force Majeure

Oggon shall not be held liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, government restrictions, pandemics, strikes, transportation disruptions, or other events of force majeure.

20Changes to These Terms

We reserve the right to modify or update these Terms at any time, at our sole discretion. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of our Website following any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

21Contact Us

If you have any questions or concerns about these Terms & Conditions, please reach out to us using the details below.