1Shipping Charges

2Order Processing Time

Every Oggon chair goes through a quality check and careful packing process at our Mumbai warehouse before dispatch. Here is what to expect:

• Orders placed before 2:00 PM (Monday to Saturday) are typically dispatched on the same day or the very next business day
• Orders placed after 2:00 PM, or on Sundays and public holidays, are processed on the next working business day
• During peak seasons (Diwali, New Year sales, festive periods), processing may take 1–2 additional business days — you will always be notified promptly if any delay occurs

3Delivery Timelines — State by State

All timelines are calculated from the date of dispatch (not the date of order). Based on your Shopify shipping zones and our actual logistics network, here are the precise delivery timelines for every state in India:

Quick Reference — All States at a Glance

4Courier Partners

We ship exclusively through India's most trusted logistics networks to ensure your chair arrives safely. Our courier partners include:

• Delhivery — wide pan-India network, competitive transit times
• Blue Dart — premium express delivery for metro and Tier 1 cities
• DTDC — strong Tier 2 and Tier 3 city coverage
• XpressBees — D2C specialist with reliable last-mile delivery
• Ecom Express — dedicated e-commerce logistics for remote areas

The courier partner assigned to your order is selected at dispatch based on the fastest and most reliable option available for your specific pincode. Your courier name and AWB tracking number will be shared via email and SMS at the time of dispatch.

5Order Tracking

You'll always know exactly where your Oggon chair is. Here's what happens step by step after you place your order:

6Payment Methods & COD

We accept the following payment methods on Oggon.in:

7Failed Delivery & Re-attempts

Our courier partners typically make up to 3 delivery attempts. Please ensure someone is available at your delivery address during business hours.

• If the first delivery attempt fails, the courier will notify you and attempt re-delivery on the next working day
• After 3 failed attempts, the shipment is marked as Return to Origin (RTO) and sent back to our Mumbai warehouse
• For re-shipment after an RTO due to failed delivery attempts or an incorrect address, re-shipping charges will apply
• You can reschedule delivery by contacting the courier partner using your AWB number, or by emailing us at support@oggon.in

8Damaged in Transit

We carefully pack every Oggon chair to prevent transit damage. However, if your order arrives with visible damage:

• At delivery — If the outer box appears crushed, torn, or tampered with, photograph or video it before opening and note the condition with the delivery executive
• After opening — If you discover product damage upon unboxing, contact us within 48 hours of delivery at support@oggon.in with your Order ID, photos, and a brief description
• Genuine transit damage is fully covered — we will arrange a free replacement or issue a complete refund at no extra charge to you

9Bulk & Corporate Orders

For bulk orders of 5 or more chairs and corporate purchases, the following applies:

• Bulk orders are shipped via dedicated freight or cargo logistics for safe, consolidated delivery of multiple units
• Delivery timelines for bulk orders are confirmed at the time of order placement and may vary from standard single-unit timelines
• For orders of 10 or more chairs, we offer complimentary installation assistance in select locations — please confirm availability when placing your order
• A dedicated Oggon account manager will coordinate the full delivery schedule and installation with your team

For bulk and corporate enquiries, email us at support@oggon.in or WhatsApp at +91 73888 99937.

10Shipping FAQs

11Contact Us

Have a question about your order, shipment, or tracking? Our team typically responds within a few hours on business days.